SquadHub Terms and Conditions of Use

Last Updated: October 11, 2026

1. Introduction and Acceptance of Terms

Welcome to SquadHub, owned and operated by SquadHub, Inc. (“SquadHub,” “we,” “us,” or “our”). These Terms and Conditions of Use (the “Terms”) govern your access to and use of the SquadHub platform (the “Platform”), including any related websites, applications, or services. By clicking “I Agree,” checking a box labeled “I accept,” or otherwise indicating your acceptance of these Terms, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, do not click “I Agree,” and do not access or use the Platform.

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and SquadHub, Inc., a Delaware corporation with its principal place of business in Los Angeles, California. You should also review our Privacy Policy (squadhub.ai/privacy) (the “Privacy Policy”), which describes how we collect, use, and share your personal information. By using the Platform, you are also accepting the terms of our Privacy Policy.

Who these Terms apply to. These Terms apply to the businesses and individuals who create a SquadHub account on squadhub.ai, where accepting these Terms is required to sign up. They also apply to everyone who uses the business apps at squadhub.pro and fso.squadhub.pro on a business’s behalf, including its staff and technicians. Each of these is a “User”. A Client or other customer of a business who only views estimates, invoices or appointment details, pays, or messages the business through the customer dashboard (cd.squadhub.pro) is not asked to accept these Terms and is not a User. That customer’s relationship with the business is governed by the business’s own terms. SquadHub’s handling of the customer’s information is described in the Privacy Policy. Each business is responsible for its own terms with its customers.

If you have any questions regarding these Terms, please contact us at:

2. Definitions

“PMCs”: Property Management Companies that use the Platform to post and manage maintenance jobs. A PMC may also act as a Main Contractor.
“PROs”: Property Maintenance Companies that use the Platform to receive maintenance jobs from PMCs or from other PROs, and/or manage their own clients.
“Contractor”: Any PMC or PRO that performs, manages, or assigns maintenance work through the Platform, whether as a Main Contractor or as a Subcontractor.
“Main Contractor”: The Contractor that owns a job on the Platform and bills the Client for it.
“Subcontractor”: A Contractor that is assigned work by another Contractor through the Platform. Work may be assigned up to three levels deep: Main Contractor → Subcontractor → that Subcontractor’s own Subcontractor.
“Client”: The customer (for example, a property owner, tenant, homeowners’ association, or PMC) for whom a Main Contractor performs a job and to whom it issues estimates and invoices.
“Job”: A maintenance task posted by or assigned from a PMC or a Contractor and accepted by another Contractor via the Platform, or a task a Contractor manages on the Platform for its own Client.
“Assigned Job”: Any Job, or part of a Job (a service request), that one User assigns to a Contractor through the Platform’s Hub and that the Contractor accepts.
“Hub Work” and “Direct Work”: As defined in Section 5.3.
“Hub Labor”: The labor a Contractor itself performs on Hub Work, as described in Section 5.3.
“Commission”: The fee SquadHub charges a Contractor on its own Hub Labor, as described in Section 5.3.
“Stripe”: The third-party payment processor integrated with SquadHub to handle payment transactions.
“Self-Onboarding”: The process by which a PRO creates and configures its account, including service categories, zip codes, and default invoice or estimate terms.

3. Eligibility and Account Registration

Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Platform. By creating an account, you represent and warrant that you meet this requirement.

Account Creation

PMCs: May register at no cost to post Jobs and manage work orders.
PROs:
Must create an account, link a valid Stripe account, and complete the Self-Onboarding process.
Any PMC that receives payments through the Platform must also link a valid Stripe account.

Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any unauthorized use of your account must be reported to SquadHub immediately.
SquadHub reserves the right to suspend or terminate accounts that it reasonably believes to be compromised, in violation of these Terms, or otherwise misused.

4. User Roles and Responsibilities

PMCs

Post accurate job descriptions, timelines, and requirements.
Communicate with PROs about job details, status updates, and approvals.
Comply with all applicable laws and regulations relating to property management, including building codes and licensing.

PROs

Self-Onboarding Defaults: During account creation, SquadHub may pre-populate or suggest default settings (e.g., invoice terms, estimate terms, service categories, zip codes). PROs are solely responsible for reviewing, verifying, and correcting any default or pre-populated information.
Maintain all required licenses, permits, and adequate insurance for the services provided.
Manage Jobs received from PMCs, from other PROs, or from your own clients (if entered on the Platform) in a professional and timely manner.
Pay any applicable Commission and the payment processing costs allocated to you, as described in these Terms.
Contractors are responsible for written change orders and other contract formalities the law requires (for example, California Business and Professions Code § 7159).

General User Obligations

Use the Platform in compliance with all applicable laws, regulations, and these Terms.
Refrain from unauthorized or harmful activities, such as reverse engineering, data scraping, or posting unlawful content.

5. Platform Usage

Free Access for PMCs

PMCs do not pay subscription or usage fees for posting Jobs or managing job workflows. A PMC that performs Hub Work as a Contractor pays Commission on its own Hub Labor under Section 5.3.

Contractor Access

Contractors can access the Platform at no cost. SquadHub does not currently offer paid subscription plans. See Section 13.1 regarding future paid features.

Commission on Hub Work

Hub Work. Work is “Hub Work” for a Contractor when a service request is assigned to that Contractor through the Platform’s Hub and the Contractor accepts it. Once a Contractor has been introduced to a Client through such an assignment, that Contractor’s later work for the same Client on the Platform is also Hub Work. This continues for as long as that Contractor works for that Client on the Platform. By accepting a Hub assignment, the Contractor accepts this rule.
Direct Work. All other work is “Direct Work”. This includes work for Clients a Contractor brings itself, and requests that arrive through a public or website request form, whether that form is SquadHub’s, a partner’s, or the Contractor’s own. No Commission applies to Direct Work. If a Contractor assigns part of a Direct Work job to another Contractor through the Hub, only the assigned Contractor’s labor on that part is Hub Work. The assigning Contractor’s own labor stays Direct Work.
What Commission is charged on. Commission is charged only on Hub Labor, meaning the labor the Contractor itself performs on Hub Work. This includes labor added later through change orders or additional items. Bonus labor lines count as labor. Commission is charged on Hub Labor after any discount on the invoice. Commission is not charged on materials or taxes. A Contractor’s Hub Labor does not include labor performed by its own Subcontractors.
Each party pays once, on its own labor. Each Contractor pays Commission only on its own Hub Labor, and only once. The same labor is never charged twice, and no Contractor pays Commission on another Contractor’s labor. This applies at every level (Main Contractor, Subcontractor, and a Subcontractor’s Subcontractor).
Commission schedule. Commission is calculated separately on each Contractor’s own ticket, on the cumulative Hub Labor billed on that ticket, at the following marginal rates:
18% of the first $1,000 of Hub Labor;
12% of Hub Labor above $1,000, up to $5,000;
6% of Hub Labor above $5,000. The minimum Commission on the first invoice with Hub Labor on a ticket is $30. Example: $400 of Hub Labor on a new ticket carries $72 of Commission. $6,000 of Hub Labor carries $720 ($180 + $480 + $60). The same schedule applies at every level.
Commission is charged to the Contractor. It is not added to the price the Client pays.
Direct Work administrative fee. SquadHub may set an administrative fee for Direct Work through its platform settings. That fee is currently $0. Any change will be made under Section 13.2.

No SquadHub Transaction Fee; Payment Processing Costs

SquadHub does not charge a per-transaction convenience or service fee on bank or card payments.
How every payment works. Before paying, the payer is shown two dollar amounts: the amount to pay by bank (ACH) and the amount to pay by credit card. The payer picks one. Debit and prepaid cards are not accepted. The same applies to each kind of payment below.
A Client paying an invoice or estimate. The bank amount is the invoice or estimate amount. Stripe’s bank processing fee (no more than $5 per payment) is paid by the Contractor that billed the Client, not by the Client, SquadHub or any Subcontractor. The credit card amount includes the card processing cost, which the Client pays by choosing card.
A Contractor paying another Contractor. The paying Contractor pays the processing cost of the method it chooses. The receiving Contractor receives the full amount paid.
A Contractor paying SquadHub its Commission. The Contractor pays the processing cost of the method it chooses. SquadHub receives the full Commission.

Job Matching and Categories

When a PMC (or a PRO) assigns a Job, only PROs whose listed zip codes and selected categories/subcategories match the Job will appear for selection.
SquadHub does not guarantee a specific number or frequency of Jobs to any PRO.

Disclaimer on Defaults

SquadHub provides default or suggested invoice/estimate terms, service categories, and zip codes as a convenience only. PROs must verify and update these settings as necessary. SquadHub disclaims any liability if a PRO fails to correct inaccuracies.

6. Payment Terms and Stripe Integration

Stripe Payment Processing

Payments made through the Platform are processed via Stripe. Contractors must have a valid, active Stripe account to receive payouts.

Collection of Fees

Commission is collected in one of two ways:
deducted from the Contractor’s share when a Client payment made through the Platform is settled; or
where it has not been deducted (for example, when the Client paid the Contractor early, or the Contractor recorded a payment made outside the Platform), paid by the Contractor through the Platform.
Commission may not be paid by check, cash, or any other means outside the Platform. The Platform refuses offline settlement of Commission. Only a SquadHub super-administrator may record an exceptional payment made outside the Platform, and must record the reason.

Payouts and Schedules

Disbursement: After any Commission deduction, and the bank processing fee where Section 5.4 assigns it to the Contractor, remaining funds are disbursed to the Contractor’s Stripe account per Stripe’s payout schedule. Each Subcontractor receives its share of the settlement, less Commission on its own Hub Labor.
Transaction Fees: Payment processing costs are allocated as described in Section 5.4. Stripe may also charge fees under its own terms, separate from SquadHub’s fees.

Disputes, Refunds, and Chargebacks

Payment disputes, refunds, or chargebacks are subject to SquadHub’s internal dispute resolution process and Stripe’s policies.
SquadHub is not liable for any losses resulting from chargebacks or failed transactions outside its reasonable control.

Overdue Commission and Hub Assignment

If a Contractor’s oldest unpaid Commission has been outstanding for 30 days, the Contractor cannot be assigned new Hub Work until that Commission is paid. SquadHub may set a different number of days for an individual Contractor, and will tell the Contractor in the app before changing it.
There is no dollar limit. The amount owed does not, by itself, restrict the Contractor.
Otherwise, the Contractor keeps full use of the Platform, including its tickets, invoices, its own Clients, and paying and being paid.
The restriction lifts automatically when the Commission is paid.
The Platform shows the Contractor what it owes, since when, and the date after which it can no longer be assigned Hub Work.

Late Payments or Non-Payment

Separately from Section 6.5, SquadHub may suspend a Contractor’s access to the Platform, for example for non-payment of Commission. A suspension is a decision made by SquadHub personnel, never an automatic one. SquadHub will record the reason, tell the suspended Contractor the reason, and may lift the suspension. A suspended Contractor can still sign in to pay amounts it owes. SquadHub may also terminate the account under Section 11. The Contractor remains liable for any outstanding amounts.

7. Dispute Resolution Between PMCs and PROs (Including PRO-to-PRO)

Internal Resolution

Whether a Job is PMC-to-PRO or PRO-to-PRO (including between a Subcontractor and its own Subcontractor), the relevant parties agree to attempt good-faith resolution of any job-related issues (performance, invoicing, etc.) through SquadHub’s internal channels.

Quality of Work

SquadHub is a marketplace and does not perform maintenance services. SquadHub is not responsible for the quality or outcome of any Job.

Escalation

If unresolved, parties may seek mediation, arbitration, or other legal remedies.
SquadHub may, at its discretion, provide job logs, communication records, or other relevant documentation to assist in dispute resolution.

8. SquadHub’s Liability and Disclaimers

Platform “As Is”

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, SquadHub disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

Indirect Damages: SquadHub is not liable for any indirect, consequential, or incidental damages, including lost profits, lost data, or business interruption.
Cap on Liability: In no event shall SquadHub’s total liability exceed the greater of (a) the total Commission paid by the complaining party in the six (6) months preceding the event giving rise to the claim, or (b) US$100.

Independent Contractors

Nothing in these Terms creates a partnership, franchise, or employment relationship between SquadHub and any User. PMCs and PROs are independent contractors.

Disclaimer on Self-Onboarding Defaults

SquadHub offers default or template terms (e.g., 30-day invoice due dates, category suggestions, etc.) strictly as a convenience. Users remain responsible for accurately configuring their account details.

9. Intellectual Property

User-Generated Content

PMCs and PROs retain ownership of any content they post, such as job listings, images, and reviews. By posting content, Users grant SquadHub a non-exclusive, royalty-free, worldwide license to use and display the content in connection with Platform operations and marketing.

SquadHub IP

SquadHub and its licensors own all rights, title, and interest in the Platform’s software, logos, designs, and trademarks. Users shall not copy, distribute, modify, or create derivative works without express permission.

10. Data Protection and Privacy

Privacy Policy

Your use of the Platform is also governed by our Privacy Policy (squadhub.ai/privacy), which is hereby incorporated by reference. By using the Platform, you acknowledge that you have read and agree to the Privacy Policy. Privacy questions and requests: .

Data Handling

SquadHub collects, uses, and shares personal data as described in our Privacy Policy. SquadHub does not sell personal information and does not use it for marketing or targeted advertising, and has no plans to do so. Personal data that Contractors and PMCs enter about their own customers is governed by Section 10.4, and tenant-screening information by Section 10.5.

Third-Party Integrations

Data may be shared with third-party services (like Stripe) to facilitate payments. SquadHub is not responsible for third-party data processing outside its reasonable control.

Business Customer Data

Your customers, your responsibility. If you are a Contractor or PMC, you are responsible for the personal data you and your staff enter into, upload to, or collect through the Platform about your customers, tenants, applicants, Clients and their contacts (“Business Customer Data”). This includes data collected through texts, calls, emails and the customer dashboard. You are responsible for:
giving your customers any privacy notices the law requires;
getting any consents the law requires, including consent to receive text messages from you (Section 17) and consent to have phone calls recorded, where you place or receive calls through the Platform; and
having a lawful basis to give the data to SquadHub and to use it as you instruct.
SquadHub processes it for you. You authorize SquadHub to collect, store, use and disclose Business Customer Data on your behalf, and only:
to provide, secure, support and improve the Platform for you;
as described in our Privacy Policy, including through our service providers; and
as the law requires.
SquadHub will not sell Business Customer Data or use it to market to your customers. SquadHub will help you respond to your customers’ privacy requests that relate to the Platform.
Call recording. Calls placed or received through the Platform may be recorded. You are responsible for making sure that every party is told about the recording, and agrees to it, as the law requires (California, for example, requires the consent of all parties). The Platform’s automated recording announcement names your business.

Tenant-Screening Tools

If a PMC uses the Platform’s tenant-screening tools, the following apply. SquadHub provides software for recording rental applications and the PMC’s screening results. SquadHub does not obtain consumer reports or run credit, criminal-history or eviction checks, and does not make or recommend rental decisions.
The PMC is solely responsible for:
having a permissible purpose for any consumer report or background information it obtains and enters;
giving applicants every notice the law requires, and getting their consent, before screening them, and giving adverse-action notices;
complying with fair-housing laws, including California’s limits on using criminal history; and
its own rental decision.
Screening information is Business Customer Data under Section 10.4. The PMC must enter only what it is lawfully allowed to use and keep.

11. Termination and Suspension

Termination by SquadHub

SquadHub may terminate or suspend your account at any time if you violate these Terms or if required to do so by law.
Upon termination, your license to use the Platform ends immediately.

Termination by User

You may deactivate or delete your account at any time through your account settings or by contacting support.
Any pending payment obligations (e.g., Commission on completed Hub Work) remain due.

Effects of Termination

Access to the Platform is revoked upon termination.
SquadHub will handle any outstanding payments per the Payment Terms (Section 6) and Stripe’s policies.

12. Compliance, Insurance, and User Obligations

Legal Compliance

Users agree to comply with all applicable laws and regulations in their local jurisdictions, including licensing, permit, and building code requirements.

PRO Insurance

PROs must maintain liability insurance adequate for the services they provide. Proof of insurance may be required at SquadHub’s discretion.

13. Future Features and Monetization

Premium Features

SquadHub may introduce additional paid features, subscriptions, or services with notice to Users.

Changes to Commission or Fees

SquadHub may revise its Commission schedule, the Direct Work administrative fee, or payment policies by giving notice by email and in the app. Changes take effect 30 days after that notice. Commission is fixed when an invoice is sent, so changes do not alter Commission on invoices sent before the change takes effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

14. Dispute Resolution with SquadHub

Binding Arbitration

Governing Law: These Terms and any claim arising out of or related to them shall be governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
Arbitration Venue: Any dispute or claim between you and SquadHub (excluding direct disputes between PMCs and PROs over job performance) shall be exclusively resolved by binding arbitration conducted in Los Angeles, California, under the rules of the American Arbitration Association (AAA) or a similar organization.
Class Action Waiver: You agree to waive any right to participate in a class or collective action.

Venue and Jurisdiction

In the event the above arbitration clause is found unenforceable, you consent to the exclusive jurisdiction of the state or federal courts located in Los Angeles, California, to resolve any disputes arising out of or relating to these Terms.

15. Amendments

Right to Amend: SquadHub may amend these Terms by posting the updated Terms on the Platform and giving Users notice by email and in the app. Amendments take effect 30 days after that notice.
Acceptance of Amendments: Your continued use of the Platform after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.
Existing Users: Users who accepted an earlier version of these Terms (including the version dated February 22, 2025) receive the same 30-day notice of this version.

16. Miscellaneous Provisions

Entire Agreement

These Terms, together with any referenced policies (including the Privacy Policy), constitute the entire agreement between you and SquadHub regarding your use of the Platform.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

SquadHub’s failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer any rights or obligations under these Terms without prior written consent from SquadHub. We may freely assign these Terms at our discretion.

Survival

Any provisions that by their nature should survive termination (e.g., payment obligations, limitation of liability, arbitration) will remain in effect after termination.

17. Text Messages (SMS)

Who sends the texts

Businesses that use SquadHub (Contractors and PMCs) can send text messages to their own customers from their own SquadHub phone number. The business is the sender of these messages. SquadHub provides the software only. The business is responsible for its customers’ consent to receive texts (Section 10.4).

What is sent

Messages are transactional and relate to services the customer has asked for: scheduling and appointment reminders, estimates, invoices and payment links, and job updates. Messages may include links to documents or photos of the work. No marketing messages are sent.

How customers agree to receive texts

A customer agrees to receive texts by contacting the business by text message or phone call to ask for its services. Agreeing to receive texts is not a condition of buying any service or using the Platform.

Opting out and help

Reply STOP to stop receiving messages from that business’s number. No further messages will be sent unless the customer replies START. Reply HELP for help, or contact . The keywords CANCEL, END, QUIT, UNSUBSCRIBE, and STOPALL also opt out.
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

Mobile information is not shared

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. See Section 9 (Text messages) of our Privacy Policy (squadhub.ai/privacy).

18. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: (privacy: )
Phone: (+1) 310 804-5567
Address: 11693 San Vicente Blvd Suite 508 Los Angeles, CA 90049 United States

By clicking “I Agree” or otherwise indicating consent, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (squadhub.ai/privacy).